Samaritans offer a safe place for anybody to talk, in their own way about whatever's affecting them. Their phone line is open 24 hours a day, 365 days a year. They will listen, without judgement, and can help you talk through any concerns, worries or troubles you may be having. Sometimes just having this space to discuss thoughts and feelings with someone neutral can help to clarify a situation, and to identify a way forward. There is no such thing as a typical reason for calling Samaritans, just as there is no such thing as a typical caller, and you do not have to be feeling suicidal to call them. Their volunteers follow a number of key principles:
Confidential – anything discussed with Samaritans volunteers will remain within the organisation.
Anonymous – volunteers at Samaritans won’t talk about themselves, even if asked, instead focusing on providing callers with the time, space and support to explore their own thoughts and feelings.
Patient – Samaritans recognises that people sometimes need to cry or show how angry they are at life, or go over their thoughts and feelings several times to make sense of them, and they’ll be there for as long as they are needed, allowing conversations to end only when a caller is ready.
Non-directional – Samaritans won’t make decisions for you, and will support the decisions made by those that contact them. They don’t impose any personal attitudes or beliefs, and are not religious, instead recognising that every individual is the expert on their own life.
Non-judgemental – Samaritans volunteers never judge a caller, providing a safe space in which anything can be discussed and the caller will always be supported.
Samaritans will provide support to those who call their free helpline, which operates 24 hours a day, 365 days a year. They can also provide support through letters, or their email service, as well as in the form of face-to-face discussions at their address in Cambridge, which is open daily 10:30am to 10:00pm.
Telephone: 116 123
Address: 4 Emmanuel Road, Cambridge, CB1 1JW
[for face-to-face support]
Address: Freepost RSRB-KKBY-CYJK
PO Box 9090
Stirling FK8 2SA
[for people who'd prefer to communicate via letter]