Lifecraft is a user-led organisation for adults in Cambridge who have experienced mental health difficulties. They offer a wide range of services, designed to promote recovery and empowerment, and are all user-led, as Lifecraft believes that people who have experienced mental health difficulties are best placed to help others in the same position. They run Lifeline, a free to access telephone helpline, as well as an Information Hub, counselling service, and many activities and opportunities available to their members.
Lifeline is open from 7pm to 11pm, 365 days a year. It is run by trained volunteers who provide listening support and information to anybody experiencing mental distress, or supporting someone in distress. The service is operated in line with a number of key principles:
Anonymous - Lifeline does not use caller identification, such that any caller can choose to remain completely anonymous, allowing them to discuss their thoughts and feelings confidentially.
Non-directive - Lifeline volunteers will not give advice, but will enable callers to explore their options, and will signpost to sources of further help where necessary.
Confidential - Lifeline recognises the caller's right to a confidential service, ensuring all calls remain within the project. However, if a caller expresses the intention of seriously harming themselves or others, Lifeline may be legally bound to involve other agencies.
Lifeline Telephone: 0808 808 2121